Extract Delivery and Production Process

At GRENTIA, our goal is to provide our customers with botanical extracts that meet the highest quality standards. For this reason, our products are carefully prepared upon order and go through a controlled supply process.

Production Process

Once your order is received, our products are prepared by our partners in Germany in accordance with established quality standards and made ready for shipment. Each batch is carefully inspected in line with our freshness and quality criteria.

Delivery Time

Our products manufactured in Europe are prepared in Germany and then shipped to Türkiye. Due to production, preparation, international transportation, and customs clearance processes, orders are delivered within an average of 8–10 business days.

Products manufactured in Türkiye are dispatched from our factory within 3–4 business days.

Returns can be requested within 7 business days. Refunds are processed within a maximum of 7 business days after the returned product has been received by us.

Delivery times may occasionally vary due to peak periods, public holidays, weather conditions, or customs procedures. In such cases, we make every effort to keep our customers informed throughout the process.

Order Tracking

Once your order has been handed over to the shipping carrier, tracking information will be provided to you. This allows you to monitor the status of your shipment throughout the delivery process.

Quality and Reliability

At GRENTIA, we prioritize product quality and reliability over fast delivery. Therefore, every order is carefully prepared and dispatched with the aim of providing our customers with the best possible experience.

If you have any questions, please feel free to contact our customer support team.