Return and Refund Policy

Every product you purchase is covered by the manufacturer's warranty.

You may return the product you have purchased within seven (7) days from the date of delivery, provided that the product has not been used and its packaging has not been opened, damaged, altered, or otherwise compromised. The product must be returned in the same condition in which it was received. Please include the product invoice and a written return request or return form containing your order number.

If you believe that a package may have been damaged during shipment, please open and inspect it in the presence of the representative of the shipping company upon delivery. If the product is damaged in any way, do not accept the shipment and request that the shipping company prepare an official damage report. Please note that once the product has been accepted, you are deemed to have confirmed that the shipping company has properly fulfilled its delivery obligations.

Returns of products with opened packaging, used products, damaged products, or products that have otherwise been altered or compromised will not be accepted.

The customer is responsible for returning the product in the same condition in which it was delivered. If the product has been used, the customer is also responsible for compensating any loss in the product's commercial value resulting from such use.

If the customer returns the product or withdraws from the purchase, the purchase price will be refunded within ten (10) days from the date the returned product reaches us. Refunds to credit cards are processed by the customer's bank and may take between 2 and 6 weeks to be reflected on the credit card account. Our company has no control over the processing time applied by the bank.

If any opening, deterioration, breakage, damage, tearing, signs of use, or other alteration is detected on the product or its packaging, or if the product cannot be returned in the same condition in which it was delivered to the customer, the return will not be accepted and the purchase price will not be refunded.

For any defects or malfunctions that may occur after the product has been delivered to the customer, the customer should contact the manufacturer's authorized service centers.

For products returned in accordance with the conditions stated above, the return shipping costs shall be borne by the customer.

Refunds for payments made by bank transfer will be processed within 2 business days, while credit card refunds will be processed within 3 business days. Please note that your bank may not reflect a credit card refund in your account on the same day. In such cases, you should contact your bank's credit card service.

Once the order status is updated to "Cancelled," the full amount will be refunded to your credit card or to the bank account from which the payment was made.

For installment purchases, refunds are reflected by the bank on the customer's credit card as a positive balance on a monthly basis, in accordance with the bank's procedures.